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OPT-IN Verbiage Relational Capital

Overall SMS Use: Enhancing the overall experience for our clients defined us sellers and buyers, optimizing business operations, and implementing marketing efforts with client consent.

Automatic Form Submission Responses:

Upon client’s completion of our website form and completing the consent to email/sms communication (e.g., requesting a property offer), an automatic SMS confirmation will be sent.This validates the successful submission, communicates the expected response timeline, and reinforces our dedication to prompt communication, thereby enhancing the user experience.

Confirmation Messages:

Confirmation SMS messages are sent post-property offer request or after booking of a consultation call, providing our clients with instant reassurance of a completed transaction. These messages typically include property details, property valuation, and contact information, boosting buyer/seller confidence and satisfaction.

Appointment Reminders:

SMS will primarily be used for appointment reminders: automated messages sent 24, 12, and 1 hour before scheduled appointments with details such as the date, time, location, and purpose of the appointment, reducing the likelihood of no-shows and late arrivals.

Direct Response:

SMS will be used for direct client responses: surveys for service feedback and calls to action. Also, obtain info on their property offer process and provide updates on new offers/services.

Direct Marketing/Promotions:

Our SMS platform will be sending targeted marketing campaigns to provide property valuation, special offers, and or new market updates. Our messages will be thoughtfully tailored to captivate client’s by leveraging personalized data, ensuring high relevance. This direct marketing approach has demonstrated its efficacy in boosting sales and fostering stronger brand engagement.

Database Reactivation:

From time to time, our SMS platform is used to reactivate dormant clients in our database. Customized messages are crafted, promoting new offerings or incentives to engage inactive clients. This proactive approach helps foster client re-engagement and enhances customer retention.

Client Support:

SMS is harnessed by our customer service department to expedite query resolution. Automated messages acknowledge receipt of client issues, while real-time, personalized responses ensure efficient problem-solving. The synergy of this tool with human interaction streamlines customer support, fostering loyalty among our valued clients.

Internal Notifications:

SMS notifications enhance internal communication, delivering meeting reminders, task deadlines, system changes, and emergencies in real-time to team members' mobile devices, fostering a proactive work environment.

Two Factor Authentication (2FA)

SMS will be utilized to provide exclusive one-time codes for user identity verification during logins or transactions. This robust cybersecurity measure guarantees the protection of customer data and reinforces overall security.

Note:

Each form includes an SMS disclaimer and opt-in checkbox, and every initial SMS provides an easy opt-out option for customers to withdraw consent.

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